If you have a repair which needs doing at your home, please use the link below to report via email, contact the Bloomsbury EMB Office on 0121 464 1550 or come to the concierge office (Medway Tower) to report it in person.
GAS REPAIRS- are the be reported directly to Birmingham City Council's call centre who will then raise the repair for Wates. You can do this via 0121 216 3330. For further information please visit www.birmingham.gov.uk
If you smell gas, you need to notify National Grid as a matter of urgency. There contact number is 0800 111 999. Further information can be found at www.nationalgridgas.com
There is a 24 hour repairs reporting service. Repairs are assessed into one of the following categories and completed within the timescale allowed.
These are repairs that are dangerous if left. As an emergency; the fault must carry the risk of immediate injury to someone or major damage to a property.
Examples of emergency repairs are: •
These are repairs that are not immediately dangerous but if left may become dangerous. Examples are slow leaks (that are being contained currently), leaking taps, faulty toilet flush, lights not working etc.
These are repairs that are not dangerous but require attention. Examples are door repairs, faulty handles, refixing of kitchen units/door etc.
These are repairs where the damage is deemed to be caused by the tenant or a visitor to the property. The work will not be completed until the tenant has completed a form to authorise that they will pay for the repair. Examples are wilful damage or neglect, misuse and abuse.
We can offer and arrange morning or afternoon appointments for repairs and inspections. If we cannot meet your preferred appointment within the repair timescales, we will offer a mutually convenient appointment. In special circumstances this appointment might be out of office hours.
If you fail to keep an appointment, the repair request will be cancelled and you may be recharged for the call out.
Pre-work inspections will be done where:
• You are unable to fully explain the problem;
• investigations are needed to identify the problem;
• surveying measurements, schedules or specifications are needed before ordering the work;
• a previous repair has not solved the problem;
• the repair may be your responsibility;
• there is a history of repeat repairs or abusing the property;
• you require an upgrade or improvement.
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